13 Fitzroy Street, London, W1T 4BQ. Tel: 020 7755 3192 Email: info@fitzroviapartnership.com @Fitzpartnership © The Fitzrovia Partnership 2017

Conflict Management Level Two (One Day)

Date: Tuesday, 23 January 2018

Time: 09.00 – 17.00

Venue: The Fitzrovia Partnership c/o Arup, 08 Fitzroy Street, London, W1T 4BJ

 

Who is it for?

This accredited qualification meets the requirements of anyone with a customer-facing role who deals with service users or the general public. It is also relevant to those who would like a better understanding of the prevention of conflict, giving them more confidence in dealing with situations as they arise.

This qualification is generic and can be applied to a wide range of learners and sectors.

Course Content

The course duration is 1 day and topics covered include:

  • Clear communication.
  • Proactive service delivery.
  • Situation assessment and managing unrealistic expectations.

There are a number of benefits for businesses in entering employees for this qualification, one of which is improved customer service levels.

Qualification Gained

This is a certificated course accredited by Highfield Awarding Body for Compliance.

 

 

Register via training@fitzroviapartnership.com providing:

Full Name

Company

Role

Email & Telephone