With the growth of The Fitzrovia Partnership’s Operations Team the benefit to you, our members, also grows in service provision.
We are working towards an increased improvement in the way that our streets are managed. To achieve this aim we have regular meetings with the Camden Borough Monitoring Officer to discuss hot spots for waste and cleansing and to find resolutions to these issues. The services delivered by Camden are monitored against their baseline and where there appear to be shortfalls we work with the Borough Monitoring Officer to rectify these or raise them with the Council.
We aim to:-
We now have two Ambassadors working to a rota that allows us to provide an increased presence between 8am and 7pm Monday to Friday and every other Saturday.
Street Ambassador, Wojciech Wojteczek concentrates on street management, patrolling the streets, identifying and reporting hot spots or areas of concern.
The monthly operations report outlines which streets and which issues are the most common within the area and provides intelligence to assist with Police and local authority tasking.
To date the team have reported over 1400 issues to the authorities. As can be seen from the below table begging, rough sleepers and fly tipping are the key issues reported.
By reporting and raising awareness of issues as a concern with our partners a gradual decline in the number of issues present and the speed at which they are resolved has been achieved.
As we gather more detail and information we are able to identify areas where we can provide additionality to the services provided by our partners.
The team have identified that although Camden Council operate a litter picking and waste collection service in the BID area there is a need for an additional street cleansing service to clean areas of ingrained grime around our member’s businesses to help lift the area. This service is not provided by Camden Council.
We now have a Memorandum of Understanding agreed and signed by Camden Council which allows us to start a regime of additional cleansing in the area.
The first of these programmed weekly cleanses took place on Monday, 07 September around the Goodge Street station area, the cleaning has received a number of praises from retailers operating in the area cleaned.
We have now cleansed four areas in Tottenham Court Road and we look to continue for as long as the weather allows. We are identifying areas where there is a substantial build-up of grime and dirt especially around street furniture and alfresco dining areas. To supplement this service we are also working with our contractors as to the best way to deal with areas which get dirty and grimy more regularly such as where food waste and rubbish sacks are often placed.
Street Ambassador, Theresa O’Connell is responsibility for visiting members on a regular basis to raise awareness of developments in the area, to discuss crime trends and to report back members concerns.
In the month of September she has visited 141 businesses and is fast becoming a well-known face in the area.
An important result to come from her visits has been that she is updating our members contact details, identifying who has moved on and who new taken over. This will help us to ensure that our mail outs become more focused and hit the right people.
If you have had changes to your staff contacts, please let us know by emailing us or telephoning 020 7755 3192.