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 "Large electric fleet with an award-winning recycling operation"

 

Collections

Two per day, 7 days a week

Fleet

Electronic Engine Refuse Collection, Electric Cage Tipper, Electric Sprinter Vans.

Recycling

Site audits available to recommend solutions to improve recycling rates, including internal segregated waste containers for hotels, offices, restaurants.

Recycle over 150,000 tonnes of plastic every year.

Reverse Vending available

Customer Portal

CustomerZone to manage orders, review customer service interactions, confirm invoices, track collection services and extract waste data to populate your own reporting tools.

Reports available through CustomerZone include:

  • Invoice Information – Showing site level invoice data, costs and history, and every transaction made with Biffa locally.
  • Site Summaries – The waste streams that Biffa collects from the site, and tonnage by stream generated month to month.
  • Service Reports – Showing every stream collected and the waste mix by type.
  • Landfill Diversion Reports – Highlighting how much waste has been kept away from landfill by waste stream month to month.
  • Customer Service Reports – Highlights all service requests logged between the individual location and Biffa’s customer care team, breaking out data on enquiries, complaints and failures to show the overall measure of success.
  • Booking Services – Where appropriate and approved, locations can book additional collections & services such as skips or bulkers and keep a track on the costs of doing so


Awards and Accolades

Recycling Business of the Year,  Awards for Excellence in Waste and Recycling Management

Plastics Recycling Business of the Year 

Health & Safety Initiative of the Year award

UK’s leader in recycled food-grade HDPE and PE

Our waste and recycling partners

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Reporting

CustomerZone is Biffa's customer portal which you can access at any time of day using your unique customer login to track orders and view reports.

Service Costs

Reporting

News

New pension scheme launches in the UK

A new type of pension is now open for applications; Collective Defined Contribution pension schemes, or CDCs for short, and will offer an alternative to

HS2 and local businesses

HS2 are keen to hear from SME’s and local businesses near Euston Station. To make sure their Main Contractors are aware of the offer of