Date: Tuesday, 23 January 2018

Time: 09.00 – 17.00

Venue: The 52 Club, 52 Gower Street, London, WC1E 6EB

Who is it for?

This accredited qualification meets the requirements of anyone with a customer-facing role who deals with service users or the general public. It is also relevant to those who would like a better understanding of the prevention of conflict, giving them more confidence in dealing with situations as they arise.

This qualification is generic and can be applied to a wide range of learners and sectors.

Course Content

The course duration is 1 day and topics covered include:

• Clear communication.
• Proactive service delivery.
• Situation assessment and managing unrealistic expectations.

There are a number of benefits for businesses in entering employees for this qualification, one of which is improved customer service levels.

Qualification Gained

This is a certificated course accredited by Highfield Awarding Body for Compliance.

Register via training@fitzroviapartnership.com providing:

Full Name

Company

Role

Email & Telephone