Date: Tuesday, 23 January 2018
Time: 09.00 – 17.00
Venue: The 52 Club, 52 Gower Street, London, WC1E 6EB
Who is it for?
This accredited qualification meets the requirements of anyone with a customer-facing role who deals with service users or the general public. It is also relevant to those who would like a better understanding of the prevention of conflict, giving them more confidence in dealing with situations as they arise.
This qualification is generic and can be applied to a wide range of learners and sectors.
The course duration is 1 day and topics covered include:
There are a number of benefits for businesses in entering employees for this qualification, one of which is improved customer service levels.
This is a certificated course accredited by Highfield Awarding Body for Compliance.
Register via firstname.lastname@example.org providing:
Email & Telephone