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Membership Engagement & Communications Manager
Job Title: Membership Engagement & Communications Manager
Salary: Up to £40,000
Department: Marketing & Communications
Line Manager: Director of Marketing & Communications
Location: 175-176 Tottenham Ct Rd, London W1T 7NU and the surrounding local area as required to carry out duties of the company
Hours: Full-time, 9:00am–5:30pm, Monday to Friday (some out-of-hours work required)
Job Purpose
The Membership Engagement & Communications Manager will lead on the planning and delivery of integrated member engagement strategies, events, communications and partnerships that enhance brand visibility, support our five-year business plan and strengthen stakeholder relationships.
You will also support overall Member engagement activities, maintaining voter contact and data accuracy on our CRM system.
This role will require creativity, organisation, stakeholder engagement and a strong ability to deliver results across predominantly B2B environments, whilst working as part of a small but supportive Marketing and Communications team to champion The Fitzrovia Partnership brand.
Collaboration across departments and consistent communication are critical for success.
Key Duties and Responsibilities
Member Engagement
- Build strong, visible relationships with members across all BID areas.
- Deliver regular contact and visibility of The Fitzrovia Partnership’s services, events, and opportunities.
- Escalate business-specific needs to support strategic engagement planning.
- Maintain accurate CRM records, supporting partnership, ballot, and KPI tracking.
- Attend and represent The Fitzrovia Partnership at member events and forums.
- Support planning and execution of engagement events and campaigns.
- Contribute data and updates to support internal reporting.
- Assist in delivery of all Member engagement, with a focus on targeted communications and events.
Communications
- Lead and manage all Member communications, including newsletters and special project communications
- Maintain accurate and up-to-date membership materials for use in member communications.
- Act as brand guardian for all corporate content and visual identity.
- Prepare and deliver executive communications on behalf of senior leaders as needed.
- Regularly and proactively engage with members and external partners to source content, opinions and for external communications.
Event Planning, Delivery and Reporting
- Lead the planning, delivery, promotion and evaluation of Member events.
- Oversee the annual events calendar across the company, website and event listings, ensuring they are in line with company objectives.
- Manage supplier and venue relationships, ensuring events are delivered on time and within budget.
- Collaborate across departments to ensure events align with wider business objectives and advise on requirements as needed.
- Champion quality and branding standards across events.
- Lead on promotion of events and attendee engagement strategies
- Monitor spend to ensure events remain within budget and collect post-event feedback for continuous improvement.
- Lead the reporting on events, evaluating effectiveness against event objectives and company mission.
Team Support and Collaboration
- Work cross-functionally to integrate member engagement activities into broader initiatives.
- Share business and member insights to refine engagement strategies and inform cross-team coordination.
- Provide data to support performance reporting.
Company Values
All colleagues are expected to demonstrate The Fitzrovia Partnership’s six core values:
- Ambitious – Committed to bold objectives and clear outcomes.
- Excellence – Strive for high standards and meaningful value.
- Impact – Act with intention and deliver lasting, positive results.
- Integrity – Work honestly, transparently, and respectfully.
- Collaborative – Work effectively with colleagues and partners to achieve shared goals.
- Innovative – Open to new approaches, learning, and improvement.
Person Specification
Essential
- An energetic and enthusiastic self-starter
- At least 3 years’ experience in member engagement, stakeholder engagement or account management.
- Excellent copywriting skills along with an aptitude for proof reading
- Strong communicator with a professional and approachable manner, confident for face to face and remote interactions.
- Organised and detail-focused; adept at managing multiple priorities.
- Proactive and flexible; able to work independently and as a team contributor.
- Responsible and accountable; takes accountability for own workload and timely deliverables of work.
- Proficient in CRM or database systems for data management.
- Strong interpersonal and collaborative working skills.
Desirable
- Analytical and comfortable looking to identify trends in data, with support.
- Understanding of Member organisations, Member engagement and renewal cycles.
- Experience in business-facing roles.
Please note that the above is not intended to be an exclusive or exhaustive list of
responsibilities and personal specifications but an outline of the main areas. Please also note that the Company reserves the right to update the job description at its discretion.
How to Apply
To apply for this role, please send a maximum 2-page cover letter and your CV through to recruit@fitzroviapartnership.com by Tuesday 27th January 2026, 23:59.
Shortlisted candidates will be invited to interview the w/c Monday 9 February 2026.
We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions or require reasonable adjustment/s to any part of the selection process, then please contact us.
